Frequently Asked Questions

🏡 About Middletown Mutt Mansion

Q: What is Middletown Mutt Mansion?
Middletown Mutt Mansion (MMM) is a family-run, home-based dog boarding and daycare service in Middletown, Rhode Island. We provide a safe, comfortable, and loving environment for your dog — with all the warmth of home and none of the kennel stress.

Q: Are you affiliated with Rover?
We have a 5-star rating on Rover with over 400 reviews, but many clients now book directly with us for the best pricing.

Q: How many dogs do you host at one time?
We carefully limit the number of guests to ensure personalized attention and a calm atmosphere. This allows every dog to get the care and supervision they deserve.

🐶 Before Your Dog’s Stay

Q: What vaccinations are required?
All dogs must be up to date on the following vaccines:

• Rabies

• Distemper/Parvo (DHPP)

• Bordetella (Kennel Cough)

Proof of vaccination is required before your first stay. Upload it with your client intake form or email it to us.

Q: Do you accept unneutered dogs or females in heat?
We only accept neutered males and females not in heat for safety and comfort of all dogs.

Q: Does my dog need to be friendly with other dogs?
Yes. MMM is a social environment, and all guests must be dog-friendly, non-aggressive, and comfortable around others.

Q: What age range do you accept?
Dogs must be at least 6 months old and fully vaccinated. Senior dogs are welcome if they are mobile and in stable health.

Q: What should I pack for my dog’s stay?
Please bring:

• Enough food for the entire stay (labeled)

• Leash and collar/harness

• Any medications with clear instructions

• Optional: bed, blanket, or a favorite toy

We provide bowls, treats, and cozy sleeping spaces.

Q: Do you require flea/tick prevention?
Yes. All dogs must be on active flea/tick and heartworm prevention.

Q: Can I schedule a meet-and-greet first?
Absolutely! We encourage meet-and-greets for all new clients to ensure a great fit.

🐕‍🦺 Daycare Information

Q: How does daycare work at MMM?
Daycare guests enjoy a structured day of play, rest, and socialization. Dogs are supervised at all times, both indoors and in our securely fenced yard.

Q: What are daycare hours?
Standard hours are 8:00 AM – 6:00 PM, Monday through Saturday.
Late pickup may be available by arrangement.

Q: Do I need a reservation for daycare?
Yes — daycare slots are limited to maintain a safe ratio of dogs to caregivers. Please reserve in advance.

Q: Can my dog attend daycare before boarding?
That’s a great idea! It helps your dog get comfortable with the space and routine before a longer stay.

🛏️ Boarding Information

Q: Where will my dog sleep?
Dogs sleep in comfortable home spaces — not kennels. We group guests based on size, temperament, and compatibility.
Crates are available if requested or if your dog prefers their own space.

Q: How much exercise will my dog get?
Plenty! Dogs enjoy supervised playtime throughout the day and frequent potty breaks in our fenced yard.

Q: Will my dog ever be left alone?
Someone is home the majority of the time. For brief outings, dogs are safely secured and monitored.

Q: What if my dog gets anxious or nervous?
We provide lots of comfort and structure. If severe anxiety occurs, we’ll contact you to discuss solutions or early pickup if necessary.

📸 During the Stay

Q: Will I get updates?
Yes! We love sharing daily photo or video updates so you can see your pup having fun and resting comfortably.

Q: Can I check in?
Of course — text or email us anytime! We’ll respond promptly.

Q: What happens if my dog gets sick or injured?
We’ll contact you immediately and, if needed, take your dog to your preferred vet or our trusted local veterinarian. Emergency contacts are required on your intake form.

⏰ Drop-Off & Pick-Up

Q: What are your drop-off and pick-up times?
Appointments are available between 8:00 AM and 6:00 PM.
We operate on a by-appointment schedule to minimize overlap and stress for the dogs.

Q: What if I need an early drop-off or late pick-up?
We can sometimes accommodate special timing for an added fee. Please request this in advance.

Q: Can someone else pick up my dog?
Yes — as long as that person is listed on your form and you notify us beforehand.

🚗 Pickup & Drop-Off Services

Q: Do you offer transportation for my dog?
Yes! We can provide local pickup or drop-off within Middletown and nearby areas for an additional fee, based on distance and timing.
Availability is limited, so please schedule in advance.

🎄 Holiday & Peak Season Policies

Q: Do you book up for holidays?
Yes — major holidays and summer weekends fill up months in advance.
We recommend booking early for:

• Thanksgiving

• Christmas / New Year

• Memorial Day

• 4th of July

• Labor Day

Q: Are there special holiday rates or deposits?
A non-refundable deposit may be required for high-demand dates. Cancellations within 7 days of the stay may be subject to full or partial charges.

💳 Payments & Cancellations

Q: How do I pay?
Payment is due at or before drop-off. We accept:

• Venmo

• Cash

• Credit/Debit (via Rover or direct invoice)

Q: What’s your cancellation policy?

• Boarding: 72+ hours’ notice required for refund.

• Daycare: 24+ hours’ notice appreciated to allow others to book.

• Holidays: Deposits are non-refundable.

🐾 Behavior & Safety

Q: What if my dog doesn’t get along with others?
For everyone’s safety, any dog showing aggression, excessive mounting, or disruptive behavior may be separated or required to go home early.

Q: Do you accept dogs with separation anxiety?
Mild cases are fine — we’re experienced with comforting anxious pups. However, severe cases may not be suitable for a social home environment.

Q: Are dogs ever left outside unattended?
Never. All outdoor time is fully supervised.

🧼 Health & Cleanliness

Q: What if my dog gets sick before their stay?
Please let us know immediately. We cannot accept dogs who are vomiting, coughing, or showing signs of illness until cleared by a vet.

Q: How do you keep things clean?
Our home is cleaned and sanitized daily, with bedding and surfaces washed regularly. We take pride in keeping a fresh, safe, and healthy environment for every guest.

💬 Communication

Q: How can I reach you?

• 📱 Text: 781-330-9550 (Please only call if your dog is currently staying with us and you need to pick up in an emergency)

• 📧 Email: [email protected]

• 🌐 Website: https://MiddletownMuttMansion.com

We pride ourselves on quick, friendly communication. If you have questions before, during, or after your dog’s stay — just reach out!